Can Mindful Employees Make Happier Customers
A recent study, however, might give employers a good reason to embrace meditation: Canadian researchers found that when call center employees participated in a brief mindfulness program, their client satisfaction increased. Every workday for five weeks, 43 full-time call center employees in Canada listened to 10 minutes of guided meditation before work and five minutes after lunch on their computers. Compared with typical programs like Mindfulness-Based Stress Reduction, which requires eight weeks of classroom instruction and nearly an hour per day of meditation practice, this one was particularly short and accessible....